At Bitio Tech, we are committed to delivering high-quality IT and digital services, including website design and development, mobile app development, digital marketing, cloud services, IT management, machine learning, and UI/UX design. This Refund Policy outlines the terms under which refunds may be requested and issued for our Services.

By engaging Bitio Tech for any project or service, you agree to the terms outlined in this policy.

1. General Policy

Because our Services involve custom work, time, and resources allocated specifically to your project, refunds are evaluated on a case-by-case basis depending on the stage of the project and the nature of the Service provided.

2. Project-Based Services (Website & App Development, UI/UX Design)

• Before Work Begins: If you cancel a project before any work has started, you are eligible for a full refund of any deposit or advance payment made, minus any non-recoverable third-party costs already incurred (e.g., domain registration, licensing fees).
• After Work Has Started: Once development, design, or project work has begun, refunds will be calculated based on the percentage of work completed at the time of cancellation. Payment for work already delivered is non-refundable.
• After Project Completion: Once a project has been completed, delivered, and approved by the client, it is considered final and is not eligible for a refund. Post-delivery revisions or issues should be raised through our support process rather than a refund request.

3. Subscription-Based Services (Digital Marketing, Cloud Services, IT Management)

• Monthly Retainers: Payments made for monthly services (such as digital marketing, guest posting, or IT management) are billed in advance for that service period and are non-refundable once the billing cycle has started, as resources and campaigns are allocated accordingly.
• Cancellations: You may cancel a subscription-based service at any time, effective at the end of the current billing cycle. No partial refunds will be issued for unused days within an active billing period.
• Guest Posting & Content Services: Once content has been created, submitted, or published as part of a guest posting or content marketing service, that portion of the service is considered delivered and is non-refundable.

4. Non-Refundable Items

The following are non-refundable under any circumstance:

• Third-party costs already paid on your behalf (domains, hosting, plugins, licenses, stock assets, advertising spend, etc.)
• Work that has already been delivered, approved, or published
• Consultation fees, where applicable
• Custom development or design work completed as per agreed specifications

5. Quality-Related Refund Requests

If you are unsatisfied with the quality of delivered work, we ask that you first contact us so we can address the issue directly. In many cases, revisions, corrections, or adjustments can resolve concerns without the need for a refund. Refunds for quality-related issues will only be considered if the delivered work substantially fails to meet the agreed-upon project scope and requirements, and after our team has been given a reasonable opportunity to resolve the issue.

6. How to Request a Refund

To request a refund, please contact us with:

• Your name and company name
• Project or service details
• Invoice or payment reference (if available)
• Reason for the refund request

Send your request to: Email: admin@bitiotech.com or info@bitiotech.com

We aim to review and respond to all refund requests within 5–7 business days.

7. Approved Refunds

If a refund is approved, it will be processed back to the original payment method used, within 7–10 business days of approval. Processing times may vary depending on your bank or payment provider.

8. Changes to This Policy

Bitio Tech reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated effective date. Continued use of our Services after changes are posted constitutes acceptance of the revised policy.

9. Contact Us

If you have any questions about this Refund Policy, please reach out to us:

Bitio Tech LTD
Company Number: 17316171
Website: bitiotech.com
Address: Office 1373 85 Dunstall Hill, Wolverhampton, United Kingdom, WV6 0SR
Email: admin@bitiotech.com
Email: info@bitiotech.com