1. Introduction

At Bitio Tech LTD, we aim to provide professional services and maintain positive relationships with our customers.

We value customer feedback and take complaints seriously. This policy explains how customers can submit complaints and how we aim to resolve them.

2. How to Submit a Complaint

If you are dissatisfied with our services, communication, customer support or any aspect of your experience, you can submit a complaint using the following contact details:

Company: Bitio Tech LTD

Email: info@bitiotech.com

Administrative Email: admin@bitiotech.com

Address: Office 1373, 85 Dunstall Hill, Wolverhampton, United Kingdom, WV6 0SR

Please include the following information:

• Your full name.
• Your contact email address.
• Order number or service reference, if applicable.
• A clear description of your complaint.
• Any relevant supporting documents or evidence.
• Your preferred resolution, where applicable.

3. Complaint Acknowledgement

We aim to acknowledge complaints within 3 business days of receiving them.

If additional information is required, we may contact you for clarification.

4. Investigation and Review

Each complaint will be reviewed fairly and objectively.

Depending on the nature of the complaint, we may:

• Review relevant order or service records.
• Examine communications and supporting information.
• Contact relevant team members.
• Request additional details from the customer.
• Identify an appropriate resolution.

5. Resolution Timeframe

We aim to provide a substantive response within 10 business days.

If a complaint requires additional investigation, we will inform you of any expected delay and provide an updated response timeframe.

6. Possible Outcomes

Depending on the circumstances, possible resolutions may include:

• Clarification or additional information.
• Corrective action where appropriate.
• Additional support or service adjustments.
• A refund or other financial resolution where permitted under our Refund Policy and applicable law.

7. Escalation

If you are dissatisfied with the initial response, you may request a further review by emailing admin@bitiotech.com.

Please explain why you disagree with the original outcome and provide any additional relevant information.

8. Confidentiality

We will handle complaints professionally and restrict access to complaint information to individuals who need it for review and resolution.

Personal information will be handled in accordance with our Privacy Policy.

9. Policy Updates

We may update this Complaints Policy periodically to reflect changes in our business procedures or applicable legal requirements.

10. Contact Us

For complaints or further information, please contact:

Bitio Tech LTD

Email: info@bitiotech.com

Website: https://bitiotech.com

Address: Office 1373, 85 Dunstall Hill, Wolverhampton, United Kingdom, WV6 0SR